Frequently Asked Questions

GENERAL & APPOINTMENTS

  • Psychology is the study of human behaviour and the mind.

    Psychologists use evidence-based interventions to help clients understand patterns in their thoughts, feelings, and behaviours. They support clients through stress, anxiety, depression, relationship difficulties, grief, trauma, life transitions, and much more. You don't need to be in crisis to see a psychologist. Most people find psychology helpful for personal growth, building resilience and having a deeper understanding of themselves.

  • Both are mental health professionals, but their training and scope differ.

    Psychologists in Australia complete a minimum of six years of university training and specialise in psychological assessment and therapy.

    Psychiatrists are medical doctors who have further specialised in mental health, they can diagnose mental health conditions, support clients presenting with mental health challenges and prescribe medication.

    In some cases, working with both can be beneficial

  • No, you don’t need a referral to see a psychologist. However, you might want to get a Mental Health Treatment Plan (MHTP), from either your GP, Psychiatrist, or Paediatrician. This will allow you to receive rebated sessions through Medicare.

  • Your first session is an opportunity for your psychologist to get to know you and understand what has brought you in.

    They will ask about your background, current concerns, and what your therapy goals are.

    Your first session is also an opportunity for you to see if your psychologist is a good fit for you, ask them questions and understand how future sessions might look. There is no pressure to share more than you're comfortable with.

  • The free 15-minute phone consultation is an informal, no-obligation call designed to help you decide whether our practice is the right fit for you. During the call, your psychologist will:

    • Ask you to provide a brief overview of what you are seeking support for.

    • Answer any questions you have about the therapy process, their approach, or what to expect.

    • Let you know whether they have the availability and expertise to best support your needs, or suggest alternative clinicians if not.

    You don't need to prepare anything in advance and there is no pressure to book a full session afterwards.

    To arrange your free consultation, contact us by phone or through our online from.

  • We see adults of all ages, with a particular interest in supporting young adults and people from culturally and linguistically diverse (CALD) backgrounds.

    We understand that seeking psychological support can feel unfamiliar or carry stigma in some communities and we aim to provide a space that is welcoming, respectful, and sensitive to your cultural context and lived experience.

  • Yes. We offer secure Telehealth consultations, using Microsoft Teams, for clients who prefer to attend from home or cannot travel to the practice.

    Medicare rebates apply to telehealth sessions in the same way as in-person sessions.

  • This varies depending on your individual goals and the nature of your concerns.

    Some people benefit from a small number of focused sessions, while others prefer longer-term support.

    You and your psychologist will regularly review your progress together and adjust this as necessary.

  • All individual sessions are 50 minutes.

  • We ask that you provide at least 24 hours' notice if you need to cancel or change your appointment.

    Late cancellations or missed appointments within 24 hours incur a 50% cancellation fee, as the session time cannot easily be offered to another client.

    Please contact the practice as soon as possible if you are unable to attend.

  • We offer individual therapy for adults. We don't currently offer couples therapy, group therapy, or formal psychological assessments. If you're looking for one of those services, we are happy to provide recommendations.

  • No. Currently we are taking new clients, with no waitlist. You can expect your initial appointment 1-2 weeks after your free 15 minute consult.

MEDICARE & FEES

  • A Mental Health Treatment Plan (MHTP) is a type of referral that provides clients with Medicare rebates. Clients are able to access a total of 10 rebated sessions per calendar year.

  • In order to get a Mental Health Treatment Plan (MHTP) you will need to arrange an appointment with your GP, Psychiatrist, or Paediatrician. When you book your appointment make sure to let the reception team know you’d like a Mental Health Treatment Plan so that they can allocate the right amount of time for the appointment, as these appointments often require more time.

  • Eligible clients can access up to 10 individual psychology sessions per calendar year with a valid Mental Health Treatment Plan (MHTP) referral.

    The first referral typically covers 6 sessions; your GP can then provide a another referral for up to 4 additional sessions after a review. Sessions reset at the start of each new calendar year.

  • Our standard session fee is $250, and the resulting gap payment (the difference between our fee and the Medicare rebate) is $151.03.

    We process Medicare rebates on your behalf.

  • As of 2026, the medicare rebate is $98.95 for a registered psychologist, per standard session.

  • Yes. However, please check with your private health provider to see if they cover psychology sessions. Rebate amounts vary by fund and policy level and it is recommended that you contact your private health provider to find out how much they rebate.

    Please know that you cannot claim both Medicare and private health insurance for the same session, you will need to choose one.

    We recommend checking with your insurer about your entitlements before your first appointment.

  • We’re a full fee-paying practice, so unfortunately we do not accept DVA, TAC, NDIS, Worksafe, and health care cards. We will suggest other low-cost options for you to consider.

CONFIDENTIALITY & PRIVACY

  • Yes. Psychologists are bound by strict confidentiality obligations. What you share in sessions is treated a confidential and will not be disclosed to anyone without your consent, with limited exceptions (see below).

  • Yes. This includes:

    • If your psychologist believes there is a risk of harm to you or another person;

    • If you psychologist has reasonable grounds to suspect that a child is at risk of abuse, neglect or harm, or if the Department of Human Services requires information relevant to a child under a protection order;

      • If your records are subpoenaed by a court of law.

    Your psychologist will explain these limits at your first session and will, wherever possible, discuss any disclosure with you beforehand.

  • If you have been referred under a Mental Health Treatment Plan (MHTP), your psychologist is required to send a progress report to your referrer after your initial session, at the end of your initial 6 sessions and again at the conclusion of your treatment.

  • You can access our privacy policy here.